136% Of Respondents Report Either a Negative or Positive Patient Experience

“Surprisingly, when asked about healthcare experiences, 76% said they have had a positive patient experience in the past three months and 60% said they have had a negative experience.”

Here’s why Direct Primary Care is gaining market traction:

“When it comes to the experience of healthcare, consumers are most concerned with feeling they are being listened to. The quality of interpersonal communication is extremely important in how consumers describe their healthcare experience. Negative experiences are closely tied with describing words such as rushed, rude, wait, dismissive and long.” 

Majority of Americans report negative healthcare experiences (healthexec.com)