Just In Case……………………………..
Primo’s Transmission is a third generation business located in Brownsville, Texas. I had occasion to use their services several weeks ago. I wrote a letter to the owner today, a young man with a rare business sense, a drive for excellence with a “Can Do” spirit, instilled by previous generations before him.
Dear Mr. Cantu,
I want to thank you for your help in repairing the transmission on my 2011 Chevy 2500 HD pickup truck so quickly and efficiently.
A former Brownsville resident, I now reside in DeWitt County, about a 4 hour drive north of you. On a business trip to the Valley my truck’s transmission, after +400,000 miles, suffered a sudden death experience just as I arrived in Harlingen. Strongly considering shooting it and getting a horse, I yielded to sentimental loyalty to a twelve year relationship with the four wheeled beast and decided “Old Faithful” deserved a second chance to serve his master.
I looked up “Transmission Shops” and made a list to call. At promptly 8:00 am the next morning I started calling. No one answered the first call. No one answered the second call either.
The third call was more productive – “Yes, we can fix your transmission. We are backlogged right now and it will be two weeks before we can even look at it.” The fourth call was the same. There seemed to be a serious transmission epidemic in the Valley.
Then I called Primos Transmission. The call was answered immediately and went something like this – “Hello, is this Primos Transmission? Good, I have a 2011 Chevy pickup truck that needs transmission repair, can you help me?”
“Yes, of course, bring it in, we can start working on it today!”………..”Ok, GREAT, but there is one problem, the truck is in Harlingen, can you come and get it?”
“Yes, of course, give me the address. I will pick it up at 10:00 and take it to Brownsville and I’ll call you when I get it there.”
Your work ethic is uncommon.
My truck was brought back to life within the week. It now sits at my ranch waiting for another trip to the Valley and looking forward to another 100,000 miles of faithful service.
I recommend Primos Transmission to all my friends in Brownsville and beyond.
Sincerely, Bill Rusteberg
