Virtual care in particular has seen a bump during the pandemic, as in-person services were limited if available at all.
Utilization rates had stagnated at 9% or lower among large employers prior to the pandemic. However, that jumped to 15% in 2020 and has stabilized at 12% in the first half of this year.
Even though future access to the service, currently being fleshed out in Washington, is uncertain, employers are remaining open to digital tools for their employee populations, Mercer found.
Targeted virtual products addressing specific health conditions like diabetes are now offered by a fourth of all large employers, and another 20% are considering adding them, the survey found. Additionally, 16% of large employers offer a virtual primary care physician network, while another 10% are considering it.
And 28% of all large employers offer a virtual behavioral healthcare network, with that figure jumping to 43% of employers with 20,000 or more employees
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