“It’s not our fault!” said the TPA, “The dog ate our homework!”
Hiring a new TPA can be fraught with danger. No matter how good they appear to be you will never know until you hire them.
Years ago when I worked for Blue Cross we hired an executive secretary with great credentials. She worked at a local hospital and came with good recommendations from the hospital administrator and his staff. She turned out to be the worst hire ever, incompetent, late for work every day, stuffed work in her desk drawers and forgot about them – out of sight out of mind secretarial work. Being a federal contractor and the new hire being a minority, it took months and enormous documentation to fire her. Months later on a chance encounter we asked the hospital administrator why she was referred with such great recommendations. “She was horrible and a risk we couldn’t afford to keep. We had to be careful as we didn’t want a lawsuit” was his response.
“You don’t know who you hired but you sure know who you fired” – Don Pedro
