The Hidden System That Explains How Your Doctor Makes Referrals

“Losing patients to competitors is known as “leakage.” Hospitals, in response, use an array of strategies to encourage “keepage” within their systems, which in recent years have expanded their array of services.” – David Russo, D.O.

More primary-care doctors work directly for hospitals, and they are being pushed to keep lucrative referrals in-house

By Anna Wilde Mathews and Melanie Evans

Phoebe Putney Health System doesn’t want its doctors to send business to competitors. If they do, Phoebe makes sure their bosses know about it.

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