Health insurance customer service representatives have the hardest job in the world. They are constantly abused on a daily basis by unhappy, emotional and deaf customers immune to reason and logic. No one ever thanks them.
Upset and angry people can be contagious. Customer service reps are prone to the contagion experiencing high infection rates within their profession.
The super-sized Slurpee on their desk is not what you think it is.
“Yelllooooo” answers Customer Service. “High ya doing today?
“I went to the doctor and they wouldn’t take my insurance!!!!” screams the voice on the other end of the line. “What are you going to do about it!!!!”
“So…….what else is new? Give me your name, social security number, sexual preference, weight, height, favorite food dish, address, phone number, reason for visit, and the secret password you set at last year’s Open Enrollment” responds the Customer Service rep. as she sips her 4th pre-lunch turbo sized Slurpee.
“I’m not giving you that information! You already have it! I want to talk to your supervisor NOW!” screams the seething customer.
“No problem babe. Please hold. By the way you gonna like the music when holding. It’s “Raindrops Are Faling On My Head” mixed with some really cool PSA messaging like “If you suffer from anxiety and want immediate release discontinue holding and beat your dog instead.” CLICK
“Thank for calling. Your call is important to us. Using your touch-tone phone, enter your Patient I.D. followed by # if you have one. Then Press 1 for Customer Service, Press 2 for Lost & Found, Press 3 for the latest DEI information, Press 4 for ……………If you don’t have a touch tone phone you may hang up and call back during regular business hours when you acquire one. Walmart has really neat multi-color Girl Friend phones on sale for $30.99………..CLICK
“THE MOST IMPORTANT JOB IN THE WORLD” blog post coming soon
