“Considerable debate is occurring with regard to the role producers will play in the exchanges. The Patient Protection and Affordable Care Act creates a new entity called “navigators” that will assist consumers in the exchanges with public education, distribution of enrollment information and referrals. Beyond that, the law does not provide much detail on the role of navigators, so roles will need to be clarified further through the regulatory process. Producers are particularly concerned about how the navigator role is defined. To that end, at the National Association of Insurance Commissioners (NAIC) conference last month, the insurance commissioners approved a resolution that provides some insight on the role of producers and the role of navigators. The National Association of Health Underwriters (NAHU), which represents insurance producers, was pleased with the NAIC resolution.”
