“Technology decisions can make or break a TPA’s ability to evolve, remain profitable and provide best-in-class service. But with legacy claims platforms, outdated member portals, and ongoing data issues, many TPAs are stuck or unsure where to focus next.”
Empara Launches Build vs. Buy Tech Guide to Help TPAs Navigate Technology Investments
MyHealthGuide Source: Empara, 3/12/2025
Technology decisions can make or break a TPA’s ability to evolve, remain profitable and provide best-in-class service. But with legacy claims platforms, outdated member portals, and ongoing data issues, many TPAs are stuck or unsure where to focus next.
Empara has launched the Build vs. Buy Tech Guide, a strategic resource designed to help organizations evaluate technology investments, select the right partners, take advantage of the latest AI enhancements, and future-proof their tech.
“Evolving your technology strategy is often a burden when it should be something that helps you grow and differentiate,” said Ben Callaghan, Chief Experience Officer at Empara. “Our guide offers TPAs important considerations to optimize their platforms for long-term success.”
What’s Inside the Guide?
- Reducing operational strain – Weighing the long-term maintenance demands of a custom-built system vs. the efficiency of an out-of-the-box solution
- Improving member engagement – Evaluating whether a built or bought platform provides a consumer-grade, user-friendly benefits experience
- Leveraging AI-enabled tools – Can advancements in AI help with automation, cost savings and call center reductions?
- Delivering a benefits experience that exceeds expectations – Determining whether building or buying enables faster innovation and a more intuitive healthcare navigation experience for employers and members
Click here to Download the Build vs. Buy Tech Guide today to future-proof your organization.
About Empara Health
Empara is a developer of AI-enabled health engagement technology. We’re shaping the healthcare businesses of tomorrow — lowering costs and improving outcomes with hyper-intuitive solutions that make healthcare easy, rewarding and affordable. Empara is the tech arm of Goodroot, a community of companies reinventing healthcare one system at a time. Acting as the bridge between sophisticated technology and the healthcare sector, Empara is the place where people and healthcare seamlessly connect. Visit empara.io.
