New Customer Service Enhancement Set for Texas
Beginning December 1, an enhanced customer service experience called UnitedConnect will be available for our customers in Texas who have up to 99 eligible employees and who have held at least one policy with us for three or more consecutive years. Eligible small business customers who choose to use the UnitedConnect service will be connected immediately with a customer service representative who will handle their call from beginning to end, no matter what the issue or concern.
The UnitedConnect team can be contacted via phone at 1-877-634-0267 from 7 a.m. – 7 p.m. Central Time and via email at email@example.com.
This new service model compliments our current broker models including the Platinum Dedicated Client Service Managers, Gold Broker & Elite, and the General Agent Service Teams. These models will remain intact and will operate as they do today. You may elect to tell your clients to continue to contact you directly, or you can extend the UnitedConnect team to your eligible clients.
Starting in early December, we will be sending all eligible Texas small business customers a letter announcing the availability of UnitedConnect.
Contact your UnitedHealthcare account representative for more information or with any questions about UnitedConnect.