Archive for July, 2010

Employees Can Now Request a “Federal External Review” On Health Claims

Saturday, July 31st, 2010

New health care reform regulations clarify how health care plans must handle disputed claims. The law now mandates that employees in self-funded plans can request a “federal external review” after their request for coverage of a claim or benefit is denied through internal reviews conducted by employers and plan administrators.

Does this mean that after the normal course of claim appeals governed by ERISA, the insured can then request additional review/s through a government agency? And how long will this extend the contestation period? Two, three, four years down the road? How are stop loss carriers going to handle this additional risk? The current “short tail” could now be a long one.

Blue Cross Blue Shield of Texas Announces Broker Compensation Cut

Saturday, July 31st, 2010

Darrell Beckett, VP Texas Marketing and Sales sent out an announcement July 28 to the brokerage community announcing upcoming “reductions to our Individual Product distribution costs.”

“As you are aware, compliance with the Patient Protection and Affordable Care Act is bringing significant changes for Blue Cross and Blue Shield of Texas and others in our industry……………Impacting BCBSTX and our Agents is the PPACA provision that requires 80 percent medical loss ration as of January 1, 2011………………………….the significance of the new MLR provision will also require reductions in our Individual Product distribution costs.”

Agent commissions for individual health policies in Texas can run as high as 20-25% of premium.

Editor’s Note: This is just the beginning of reduced brokerage commissions for health insurance agents. Carriers in other states are already selling policies net of commission, but paying the broker a fee outside the insurance contract. We have seen one carrier set that fee at $37 per employee per month as broker compensation.

This trend mimics airlines who issue tickets with all kinds of add-on costs. For example, on a recent trip to Costa Rica we noticed that the add-on fees doubled the price of the ticket from Houston to San Jose.

Many group employers are questioning the value of their broker and are going direct to the carrier. Many employers are amazed and angered to learn how much their health insurance broker earns. Two recent examples include a 600 life employer group who discovered that their broker was earning over $250,000 but only showed up once a year at renewal time. Another group, a Texas school district, found their broker was earning well over $100,000 per year. When asked what he did for his client, he replied “I take them to lunch every time Im in town.”

We expect many health insurance brokers will find employment elsewhere in the coming months. Those that survive will become fee based insurance advisors specializing in all aspects of employment insurance.

Friday, July 30th, 2010
How Much Is Too Much:
 

Have Nonprofit Blue Cross Blue Shield Plans
Amassed Excessive Amounts of Surplus?

Molly Mulebriar Investigates

Free Cell Phone For Medicaid Recipients

Thursday, July 29th, 2010

Are you currently on Medicaid?  If so, then you may be eligible for free cell phones for Medicaid recipients.  These free cell phones, like the Medicaid program, are meant for low income families and individuals who are unable to afford a cell phone.  Cell phones may not seem like something people would need.  However, almost everyone use a cell phone now.  The benefits of having a cell phone are also considerable.  The most obvious would be when there is an emergency.  Anytime you are in a situation where there is nobody around and you don’t have access to a landline phone, you can use your cell phone to call for help. 

Like with the Medicaid program, you have to get approved in order to get free cell phones for Medicaid recipients.  Your income is used to assess whether or not you get a free phone.  But since you are already receiving Medicaid, then you should have no problems signing up for the free cell phone program.  To sign up you need to go Safelink Wireless, which is the cell phone service provider.  Check with them whether your state offers free cell phones for people on Medicaid.  Currently, not all states do so.  Then you need to submit the application along with information on your income like your W2 or pay stub.  You can also submit documentation showing you are on Medicaid.

Another thing you should be aware of for free cell phones for people on Medicaid is that it’s not unlimited use for free.  You only get about one hour of free minutes each month.  That’s why it is very important you conserve your minutes for times of real need.  You won’t have enough to chat with your friends all the time.  Another thing is that you are only allowed one free cell phone per household.  So won’t be able to give every one of your family members a free phone.  At the end of your yearly contract, you have to resign and resubmit information showing that you can qualify for free cell phones.  If you don’t, then you can’t use the phones for free anymore.  However, you can keep the cell phone and aren’t obligated to return it.

Editor’s Note: Free government issue Colt 45′s may be next.

SPBA Email Alert – Fred Hunt

Thursday, July 29th, 2010
SPBA Email Alert – July 26, 2010Health Reform Insights 

Candid personal observations from SPBA President Fred Hunt

This e-mail is mainly a series of heads-up background on things you may hear in the news so that you will not be blind-sided, and so you will understand the context in order to be able to explain to others.

 >>  PUBLIC OPTION:  This was the main battleground of the health reform legislation, and seemed defeated, but a new bill has been introduced into the House to require a “robust” public option among the options in every state’s exchange.  Don’t panic.  The bill right now, with 128 sponsors, is just a stalking horse to put the idea on the table. There is virtually zero chance of it passing before Congress adjourns.  Lame Duck sessions are unpredictable, but still doubtful.  This bill is like when you plant bulbs in your garden.  The planter hopes it will come up next Spring….especially if the Congressional Budget Office (CBO)  comes up with some glowing estimate that it will save billions of dollars.

Reminder: CBO estimates can be easily rigged by the Congressmen requesting it.  The Congressmen set the assumptions.  So, for example, if CBO is told to assume that health costs will drop and no one will have expensive medical needs…the estimates will look phenomenal.  Then, next year, proponents of this would cloak the bill as a way to help solve the deficit.

 This proposal should not come as a surprise.  Not only is there a strong pool of single-payer sentiment in public opinion and political circles, but anyone watching the Massachusetts version of exchange as the model for the national health reform (described below) can see that there is a chance that there won’t be any private insurers to be in exchanges, and so public option could be the needed default.

 
Caution:  Don’t fall into the too-widely-believed fantasy that public option equates with cheap or free coverage with readily available services.  Deficit-conscious Congress will want something closer to self-supporting than Medicare & Medicaid have been (especially since the exchanges will not be for old or needy folks).  There is also the major serious issue I have discussed in the past that medical providers are going to be backing away from serving government-plan patients, because it is does not cover their costs of operation.  So, existence of even a “robust” public option does not spell the death sentence for private health employee benefit plans.

 The bigger risk to the willingness of employers to sponsor health plans will be out-of-control health costs (the same risk we’ve faced for 30 years).  Sky-high medical costs could some day change the cost/value balance between sponsoring a plan and paying a fine to government (although the rising costs will also hit the government plans, so that is not an easy escape.

 MASSACHUSETTS AS MODEL:  Health reform proponents proudly pointed to the Massachusetts health reform as the shining model of what national health reform will be.  Wow, that’s like comparing an upcoming cruise to the Titannic!  Things are going badly in just about every way in the MA model.   The State’s budget load for health costs have jumped from 16% of the state budget in 1990 to 22% in 2000, to 35% in 2010.  Similarly, the average cost for health coverage for a family of 4 in MA is $14,723, compared to a national average of $13,027, and costs are rising faster than nationally.  Many people are gaming the system by only signing up for coverage when they need it or opting for the fairly-low fine rather than pay for coverage.  So, the problem of uninsured has not been solved (as it similarly, will not be solved in the national health reform).

 As I have warned before, state financial solvency is a very weak link in the health reform and national economic chain.  Besides presumably following the MA example of fast-increasing draining of the state’s finances, health reform also adds about 1/3 more people in Medicaid, and a few years ago, SPBA & states were warning that even the previous drain of Medicaid was killing states economically.  So, state bankruptcy or much higher costs or cut-backs is a major risk for almost every state.

 As states brace for their own exchanges, here are the main worries on their mind:

(1).  Anti-selection against state exchanges, by people gaming the system by only signing up when they need expensive services and/or the state exchanges becoming the dumping ground for the sickest.

(2).  What will be the impacts of integrating with Medicaid, CHIP, etc.?

(3).  Prior to 2016 when separate systems need to be in place for individuals + small group, should the states start out with a merged system?

 If we look at the “model” of MA, another huge problem is showing itself.  The 5 major participating insurance companies have lost $116 million recently, and 3 of the 5 are under state supervision for financial solvency fears.  State policies of reviewing (veto or virtually setting) premium costs based on political expediency, not actuarial science is a key cause.  So, ask yourself, how can insurance companies survive in this kind of system, and if insurers don’t participate in exchanges, then what???

 For patients in MA, costs & waiting times have increased, and ER use has not declined.  In other words, the major supposed-achievements of health reform are getting worse, not better.

 So, what is MA thinking of doing in response?  MORE price-setting.  They want to extend price “review” to medical providers…and there are reports that they also plan to make accepting participation in the government plans a condition of being licensed.

 The proponents of health reform appear to be correct.  MA is probably an accurate model for where national health insurance will take us.

 ONGOING SKIRMISHES:  Almost every one of the hundreds of specific issues getting regulatory interpretation is also a battleground for special interests in that arena.  For example:

 >  MLR skirmishing has heated up.  Insurers were perceived as making progress in convincing NAIC (who is doing the drafting for HHS) to be a bit more lenient.  So, now Senator Rockefeller and others who consider insurers to be sneaky are applying more pressure to come up with a tight interpretation.  The outcome will do much to spell the future if insurers will stay in the US health insurance market.

>  Abortion is a running battle popping up in several issues.

YOU’LL HAVE 500 BOSSES:  Normally, the interpretation & implementation of new laws is done almost exclusively by the major agencies, such as IRS/Treasury, DOL & HHS.  However, health reform creates or empowers a reported 500 commissions, study-groups, etc., and much of the long & short term impacts & outcomes of health reform will be steered by them.

 INFORMATION SOURCES EVERYWHERE?

 >>  Now that the legislative process is over, there are starting to be briefings for both Democrat & Republican Congressional staffers.

>>  i-phone has a new app for health care reform.  It gives access to various health policy papers.  It is mainly designed for health policy-makers. It had 400 downloads in its first hour of availability, and became the 38th most popular app in the Apple Store .

>>  Insurance companies are coming up with their own informational websites, a combination of explanation and infomercial.

>>  There is also an unending offering of briefings & webinars from associations, law firms, consultants, etc.  On the one hand, that is good, but for your own protection, please keep two cautions in mind:  First of all many of the details have not been decided and some will take years to fully emerge from the agencies and the hundreds of commissions.  Second (and related to the first), many experts feel the need to give a complete story, so if there is a blank piece (something not yet decided) they make some logical assumption.  However, we have found over the years that logical assumptions are often not the final outcome, so the logical assumption leads to mistakes.  So, as much as you and the presenter would like to have a handy presentation with all the answers, it is risky.  This is why SPBA does not hesitate to tell you when there is no answer to your question, and why we get you at SPBA meetings & webinars hearing directly from the decision makers.  This warning is not to disrespect other presentations, my intent is merely a real-world caution we have seen people learn the hard way over the decades, and we get hundreds of calls from members who themselves or their clients heard some inaccurate “fact” from somewhere else.

 
OTHER NEWS BLIPS:

<<  HHS has created a new position for a chief privacy officer to help/oversee privacy policies of providers as they undergo major changes in EHR and other information handling.  The job will also probably be guidance and oversight for the rush of IT vendors to create the new systems for doctors & hospitals.

 <<  In the states which have the new federal high risk pools up and going, they have had 351 applications from 21 states, mostly FL & TX.  If those numbers seem low, remember that the prices in the government program set were either unaffordable for most of the people who would need it, and employers tended to get gun-shy the more they considered the bureaucracy factors.

 <<  Republicans were very angry about President Obama’s recess appointment of the new CMS director Berwick.  Many Democrats also felt it was a snub or slap to the Senate and the separation of powers.  So the White House is planning a new concept of submitting the name for nomination of the person already appointed.  It is not clear whether the White House felt the pressure, or will go through a charade to be able to say that Berwich got the advice & consent of the Senate (and not mention that the process was after the fact).

 <<  Treasury is getting strong pressure to ease PPACA rules for Flex.

 <<  On the new business-to-corporation1099 requirement, there are indications (not final decision) that IRS will consider payments made by credit card do not need to be included in the $600 tally triggering 1099 filing because the intermediary banks apparently report to IRS as part of their processing.  This is not final, but a positive sign. 

<<  Legal eagles will be amused that in the original defense against state constitutional challenges to health reform, the mantra was that it was allowed under the commerce clause of the constitution and was not a tax.  Recently, the mantra seems to be reversing.  Recent statements now say that it is not the commerce clause, but is merely a tax.  Go figure!

 <<  Big Bucks:  Legislation is long over, but payments for lobbying services continue to report, analyze, and try to influence health reform.  For example, federal lobbying reports show:

PhaRma (association of drug companies) spend $4,650,000 from April-June 2010 + $7,010,000 from January to March 2010.

AMA spent $6,360,000 from January-March.

Does money talk?  Interestingly, if you compare associations & businesses who paid the biggest bucks for lobbying & political payments, they have gotten the roughest treatment.  It is not just health issues.  BP was a mega donor to the politicians now damning them.

 Fred

Insurance Agent’s Sentencing Postponed Again

Wednesday, July 28th, 2010

Aaron Gonzalez, a former South Texas insurance agent, was to be sentenced for his crimes on July 23. His sentencing, however, was postponed again “until further notice.” The Wheels of Justice, it seems, turns ever so slowly.

One wonders why sentencing takes so long. Could it have to do with an on-going investigation assisted by cooperating witnesses?

“Half Guilty, Half Pregnant” Arnulfo Olivarez, another South Texas insurance agent, has had his sentencing postponed numerous times during the past two years. His next scheduled sentencing is August 22 in McAllen, Texas.

Published Friday, April 04, 2008 2:12 AM

Insurance agent accused of bribery

Associated Press

HARLINGEN — A Harlingen insurance agent is accused in a federal indictment of providing cash, plane tickets and condo rentals to some Edcouch-Elsa school district officials in exchange for public contracts.

Arnulfo Olivarez was named in a three-count federal indictment returned last month.

According to the indictment, the bribes were made to then-school board President Aaron Luiz Gonzalez and other district officials between 1999 and 2005 in exchange for votes on insurance contracts with the district.

Investigators said the kickbacks were valued at more than $26,000.

Olivarez, owner of Insurance Associates of the Valley, is one of three contractors indicted in connection with a similar scheme with the Pharr-San Juan-Alamo school board.

Federal prosecutors say Olivarez often used illegal means to get business for the insurance companies that employed him.

Gonzalez, who pleaded guilty to extortion charges in a similar case in June 2006, was not charged in the latest case under a plea deal with prosecutors, The Monitor in McAllen reported in its Friday editions.

Olivarez faces charges of conspiracy, bribery and mail fraud in the Edcouch-Elsa and PSJA cases and has pleaded not guilty in both. If convicted on all counts, he could face 20 years in prison and $250,000 in fines.

J.J. Ybarra, the current Edcouch-Elsa school board president, said the district now brokers its contracts directly with insurance companies.

“This activity is all from several years back,” he told the newspaper. “We had a lot of obstacles, but we just keep moving on.”

Strongest & Weakest Health Insurance Companies

Wednesday, July 28th, 2010

JUPITER, FL, Jul 22 (MARKET WIRE) –  The new Patient Protection and Affordable Care Act is expected to squeeze the profits and finances of the nation’s smaller health insurers, forcing many to withdraw from the market, be acquired, or fail. However, most of the nation’s largest insurers have the capital and efficiencies needed to handle the expanded coverage and buy out the smaller companies, according to a new study by Weiss Ratings, the nation’s only provider of independent insurance company ratings. ”Sweeping changes mandated by health care reform, such as the removal of certain limits and mandated coverage for pre-existing conditions, will inevitably force health insurers to spend more on medical care,” commented Martin D. Weiss, president of Weiss Ratings. “Most large health insurers will be able to handle it. But we are concerned that weaker, less profitable insurers will be forced out of the market, reducing competition and ultimately leading to fewer choices and higher premiums for consumers.”

The Weiss Ratings study covers 585 of the nation’s health insurers, including 353 companies that already meet the mandated requirement going into effect next year to pay out at least 85% of their premium dollars in medical expenses.

Among the 585 companies, 95, or 16.2%, received a Weiss Rating of D+ (weak) or lower, putting them at risk of future financial difficulties caused by higher medical costs, a weaker economy or other pressures. In addition, another 186, or 31.8% of the industry, are rated C+, C or C- (fair), many of which could also have some difficulty absorbing the additional costs mandated by health care reform.

Weiss added: “Smaller insurers with less capital and fewer efficiencies of scale are more likely to suffer difficulties or even go out of business due to health care reform. Already, even before any additional expenses mandated by health care reform, 174 health insurers reported losses last year. In contrast, the largest, most efficient insurers with abundant capital and solid profits are not only in a position to absorb the higher expenses mandated by reform but could also expand their market share by buying up the weaker companies.” 

Among the nation’s 16 largest health insurers, controlling 45.7% of the industry’s assets, the nation’s largest health insurer, Kaiser Foundation Health Plan Inc. with $37.8 billion in assets merited a Weiss rating of A- (excellent), while the second largest, Health Care Service Corp., with $11.4 billion in assets, was rated A+. Also receiving excellent grades were Blue Cross Blue Shield of NC (A+), Blue Cross Blue Shield of SC (A-), Blue Cross of California (A+), California Physicians’ Service (A), Community Insurance Co (A-) plus two New York companies — Empire HealthChoice Assurance (A-) and Excellus Health Plan (A+). None of the 16 largest were in the weak (D+ or lower) or fair (C, C+, C-) category. 

To help consumers avoid the weakest health insurers and find the strongest licensed to do business in their state, Weiss Ratings has released its lists of the 118 strongest and 100 weakest health insurance companies. Consumers can immediately receive both lists at no charge by providing their email address at www.weissratings.com/healthlists

attachments_2010_07_28

Oklahoma Insurance Tax Unconstitutional?

Wednesday, July 28th, 2010

 

Extract from Aetna’s Health Reform Weekly (Week of 7/26/10) Following is an update to the status of OK HB 2437-

 OKLAHOMA: Insurance Commissioner Kim Holland filed a petition with the Oklahoma Supreme Court last week seeking to prevent the application of a new tax on health plans enacted earlier this year. The petition challenges the new law’s constitutionality. The legislation creates the Health Carrier Access Payment Revolving Fund and imposes a tax of 1 percent on all paid claims for individual and employment-based health plans, to be collected by the Insurance Department beginning August 27. The Oklahoma Health Care Authority will disperse an estimated $240 million in additional funds to pay for the state’s Medicaid program. The petition argues that the state constitution requires that any revenue measures must pass at least three-quarters of the legislature or be submitted to a vote of the people. The new health plan tax did not. Additionally, the petition argues that the bill violates the state law that prohibits the passage of any revenue bill within five days of adjournment. Commissioner Holland also questioned the transparency and accountability of the legislation as well as the state’s authority to tax self-insured plans that are fully funded by employers and subject to federal ERISA law. Other large self-funded plan entities are expected to join her lawsuit and challenge the law on ERISA grounds as well. Aetna will be closely monitoring the litigation going forward.

Tuesday, July 20th, 2010
Tue, July 20, 2010 4:30:17 PM
Humana Dental ASO Plans – special pricing options for California
From:
Humana Dental <humana@humana-email2.com>  

Add to Contacts

To: riskmanager@sbcglobal.net  

When you partner with Humana as your plan administrator, you’ll work with a company that has more than 30 years of dental benefits experience. With Humana, you’ll get:
• A recognized service leader
• One of the largest dental PPO networks
• More than 130,000 dentist locations nationwide
• Significant in-network discounts
Plus, you’ll have direct influence in the design and benefit offerings of your dental plan.
We now offer our California brokers a premier ASO dental
plan that includes:
Savings — Your employees will benefit from our network discounts, which average 34 percent in California. Service guarantees — Humana often agrees to service standards. We’ll place a portion of the administrative fees at risk.
Network strength — Our dental PPO network is one of the largest in California, with more than 27,000 dentist locations. Nearly 99 percent of dentists who join our network stay in our network. Friendly, personal service — You and your employees can expect friendly, prompt, and accurate answers to your questions. We also can assist non-English-speaking members.
Provider recruitment — We commit to a unique recruiting campaign targeting the dentists your employees use. We encourage our members to nominate dentists through our dental referral card that can be used during open enrollment, our website, or toll-free number. Education — Your employees have access to information on the importance of regular dental care They can go to MyDentalIQ.com and take a free dental health assessment. They also can visit Humana.com to read BrushUp, an online publication that provides tips on how to maintain good dental health.
Claims processing — We audit and pay most dental claims in 14 days with 99.8 percent accuracy. We also provide detailed reports of claim payments.    
         
 
Editor’s Note: You will begin to see carriers re-positioning their offerings to self-funded platforms. Fully insured business offerings for health insurance will evaporate with MLC requirements to kick in in 2011.

TPA Refuses to Disclose Underwriter Notes (Continued)

Tuesday, July 20th, 2010

Molly Mulebriar reports that further investigation indicates that the TPA owns the brokerage for which the group’s insurance agent works for.

“Bill, found documentation that the TPA incorporated XXXXXX Insurance Agency in June 2001. M M works for the agency and is the group’s insurance agent. So what you have here is a TPA that owns the insurance agency that placed the business, and also has a profit/loss marketing agreement with the stop loss carrier which currently insures the group. A definite conflict of interest.”

“I called the three MGU’s that the SEC 10k report shows are the carrier’s agents, and none show record of insuring the group. I then called the carrier direct and left a message. I am awaiting their return phone call. At this point, I am not asserting that there is no stop loss in place, and I certainly hope that is not the case. I will get down to the bottom of this and report back to you by week end.”

“Thanks for the check – I need a new dress and this will help.”

BELOW IS THE ORIGINAL POST

We recently aquired a new client in Texas that is self-funded. Our task is to evaluate the current plan and make recommendations.

The current TPA is Texas based, but relatively unknown. The stop loss contract in force is between the employer and the carrier but was brokered by the TPA several years ago.

In reviewing the existing program, we asked for the carrier’s underwriter notes from the TPA. The TPA refused to release the underwriter notes, as well as refused to disclose the name and telephone number of the underwriter handling this case. We found this suspicious and unprecedented. Certainly, the employer has a right to this information. The TPA was, after all, not a party to the stop loss contract. They simply acted as an insurance broker in placing the cover.

Usually, when a TPA, carrier or insurance agent refuses to give you information proprietary to you, then you are probably paying too much. At least that has been our experience gleaned over the past 35 years in the business.

So, we wondered, what was the TPA hiding?

We compared the Stop Loss Contract rates to the rates being billed by the TPA on behalf of the stop loss carrier. They did not match. We reviewed the loss runs produced by the TPA and noticed that the contract type on the worksheets indicated, in tiny print, that the specific contract was an aggregating specific. So we went back to the actual Stop Loss Contract and noticed that under Options, the box next to the Aggregating Specific Option was not marked, but next to it in the margin it was, or so it seemed.  Then, we discovered that on the past four renewals, the Stop Loss Contract was renewed on a 12/12 basis each year. That is unusual and could put the employer at risk every renewal (but save the stop loss carrier added exposure therefore better chance for profits).

So, we employed Molly Mulebriar, investigative reporterette, to check into this. Her initial report is below:

“Bill, did some quick checking this morning over a bloody mary at Star Bucks. I checked the Security & Exchange Commission (SEC) 10k report for XXXXXXXX XXXXXXXXX XXXXXXX (name of stop loss carrier) through 12/31/2009 and found that there is a marketing agreement between them and XXXXXXXXX XXXXXX XXXXXX (TPA) that expires 12/31/2014. Among other things, in exchange for $2.5 million the carrier shares underwriting profits and losses with the TPA of 35%, with bonus compensation payable annually based on a formula of profit/loss ratio of the entire block of business generated by the TPA.”

“I also found out that in 2007 the TPA got into a tift with a mutual insurance company, a nasty lawsuit was filed, and the carrier pulled all their business from the TPA and sued for repayment of a promissory note totaling about $4 million. So it seems, according to the SEC 10 k report referenced above, that the TPA moved their block of businss to the new carrier and negotiated a profit and loss sharing arrangement to “sweeten the offer.”

“I also found that about the same year, the Texas Department of Insurance issued a Commissioners Order against the TPA including a fine of over $150,000. Seems there was some sort of scheme in play to stiff the Texas Risk Pool to the tune of over $12 million by siphoning off poor risks within an employer group to the small group fully insured market.”

“This is amazing stuff. Will continue to investigate. When are you going to pay me for my time and efforts on this?”

Editor’s Note: We hesitated to put this story on our blog since there is definitly more to learn here. But to molify Molly, we felt the urgency of reporting this to our three regular readers. More to follow, with actual name of the TPA and a copy of the Commissioners Orders to be posted. Regarding Mulebriar’s quest for compensation – she is on a retainer, rather sizable. We have to continuously remind her of that.