Press 1 For English, Press 5 For Benefits – You Are Now #37 In The Queue

Can you answer a question about my health plan benefits?”

Employees ask that question every day.  And to get their answer, they will …

– Call the number on the back of their insurance card to hear “Press 1 for English” then “Press 5 for Benefits”, then to hear “you’re now number 37 in the queue” followed by elevator music on a loop…………………

Sound familiar?  

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