If a lab test shows high cholesterol, Folch is quick to call or email. No patient can leave the office without scheduling an annual eye exam, a key preventive test. A missed exam or an appointment leads to another call. “We are a real pain in their necks,” joked Folch, a primary care physician in suburban Boston. “We track them down.”
That kind of attention has always been good medicine. For Folch, 59, it’s now good business.
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